Call Center Agent - Voice/NonVoice

Job Description:

We are seeking motivated and customer-oriented Call Center Agents for Voice and Non-Voice accounts. The role involves assisting customers by handling inquiries, resolving concerns, and providing excellent customer service through phone, email, or chat support channels.



Key Responsibilities

- Handle inbound and outbound customer interactions professionally

- Assist customers with inquiries, billing concerns, account updates, and technical issues

- Provide accurate information about products, services, and company policies

- Resolve customer concerns efficiently while maintaining customer satisfaction

- Respond to emails and chat inquiries for non-voice accounts

- Document customer interactions and update records in the system

- Escalate unresolved concerns to the appropriate department when necessary

- Meet performance targets, quality standards, and attendance requirements

- Maintain p...