Call Center Confirmer / Admin

Are you someone who thrives in a fast-paced environment where every day brings something different? Do you enjoy staying organized, communicating with people, solving problems, and helping keep a team running smoothly? Integrity Home Exteriors is looking for an Appointment Confirmer / Admin who can confidently manage conversations, coordinate schedules, support multiple departments, and create a positive experience for our customers. This role is perfect for someone who enjoys balancing customer communication, organization, and operations while working with a supportive and energetic team. Responsibilities Answer all inbound customer phone calls in a professional and timely manner accurately document customer complaints, concerns, and service-related issues Transfer calls and escalations to the appropriate department when necessary Schedule appointments for new leads or transfer qualified prospect to an Appointment Setter Qualify prospective customers by uncovering project needs and co...