Call Center Executive

Job Title: Call Center Executive
Location: Dubai UAE

Job Summary

Our client is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive you will be the primary point of contact for patients providing exceptional service and support while ensuring a positive experience for every caller.

Key Responsibilities

• Handle inbound and outbound calls responding to patient inquiries and concerns in a professional and timely manner
• Provide accurate information about our clinics services and policies
• Manage patient complaints and concerns resolving issues efficiently and effectively
• Collaborate with internal teams to ensure seamless patient experience
• Document patient interactions and maintain accurate records
• Meet or exceed call quality and productivity targets

Requirements & Qualifications

• Bach...