Call Center Lead

Are you a sales-driven leader with a passion for the insurance industry? We is looking for a dynamic Call Center Lead to lead our multi-channel operations. You will oversee a high-impact team of 20–25 professionals across Sales, Renewals, and Inbound Support for our Health, Motor, Travel, and PA pillars.

What You’ll Do

• Build high-performing teams through comprehensive training and 1-on-1 coaching for both Team Leaders and Agents.
• Own the departmental KPIs—from sales conversion and revenue targets to CSAT and Quality Assurance scores.
• Manage workforce scheduling, refine scripts, and implement Lean-style process improvements to ensure an 80/20 service level standard.
• Analyze daily/weekly trends and provide actionable recommendations to senior management to maximize revenue per agent.

What We’re Looking For

• Bachelor’s degree in Business, Management, or a related fiel...