Opportunity Description
Call Center Manager - Automotive
Reporting to: Managing Director Location: CenturionDuties and Responsibilities:
- Lead and manage the automotive customer service team
- Handle escalated customer complaints and service issues
- Monitor call center KPIs and ensure compliance with standards
- Analyze customer feedback to enhance service quality
- Collaborate with stakeholders to resolve customer concerns
- Prepare operational reports and conduct training sessions
- Implement process improvements for efficiency and customer experience
- Manage workforce planning, scheduling, and performance
Requirements:
- Degree or Diploma in Business Management or related field
- 3-7 years of experience in call center management
- Automotive industry experience preferred
- Strong leadership, communication, and problem-solving skills
- Pr...
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