Call Center

Description
· Responds to a high-volume of incoming and outgoing telephone calls and faxed referral

· Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.

· Facilitates communication between the patient and the physician or clinic

· Delivers expert knowledge regarding clinic-specific processes

· Accurately documents and routes calls to the proper department

· Identifies urgent customer needs or operational issues, and escalates appropriately

· Works with care teams, patients, and outside facilities to obtain necessary information required for care.

· Communicates with the care team and support staff on various patient issues.

· Obtains and updates insurance information.

· Meets all regulatory and compliance standards

· Delivers high-level of customer servi...