Opportunity Description
Call Center Operations Manager - Retail (Cebu City)
Position: Operations Manager - Retail (Cebu) | Onsite
Account Type: Retail
Start Date: August 15
Work Arrangement: Fully Onsite in Cebu City
Shift Schedule & Rest Days: 24/7 coverage
Educational Requirement: Bachelor's Degree
Work Experience:
- At least 4 years of experience as an Operations Manager or Senior Group Leader in any domain, preferably in retail
- Responsible for managing three Assistant Managers and conducting business reviews
Responsibilities:
- Team Leadership and Development: Leading and mentoring call center supervisors, coaching teams on best practices, fostering a culture of accountability and continuous improvement, and overseeing hiring, coaching, and performance management.
- Performance Management and Monitoring: Tr...
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