Call center- Quality Specialist.

Title: Quality Specialist-ECW

Location: Experience Center West (Chandler, AZ)

Schedule: Must be local as candidate will be needed to work on-site on a Hybrid schedule a couple days per month* (Potential on Wednesday and Thursday. *Subject to change based on business needs).

Current Hours: Monday- Friday 7AM-5PM (shifts must be between these hours). Candidate needs to be available to work OT during the week or on weekends and

Education - Minimum High School

Job Description:.

Quality Specialists provide a review of the quality and accuracy of work functions performed by call center team members within client call centers and their corresponding external business partners. The observations from which are used to develop performance trending while identifying performance gaps. Additionally, monitoring observations may be used to ...