Call Center Representative

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

• Manage inbound and outbound calls, emails, and chats with professionalism and courtesy.
• Deliver accurate details regarding company products, services, and policies.
• Support customers with billing concerns, complaints, technical issues, and order requests.
• Provide effective solutions to customer needs while demonstrating empathy and positivity.
• Record all customer interactions and transactions accurately in the system.
• Escalate complex or unresolved issues to appropriate higher-level support teams.
• Consistently meet performance targets, including customer satisfaction, response time, and quality standards.
• Stay informed and updated on company offerings, services, and promotions.
• College Graduate with or without experience
• Completed 2 years in College with 6 months work experience
• Good in...