Call Center Supervisor

Are you a seasoned call center leader who thrives under pressure and understands that every second counts? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.

We are seeking dedicated Call Center Supervisors to provide oversight for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, you'll be responsible for running the day-to-day IT support operation and leading the staff who handle user requests in the administration of telephone support and related services across all institutes of the NIH research community ensuring flawless, life-critical communication every hour of every day.

If you are a disciplined, mission-focused leader with a passion for operational excellence and high-stakes service delivery, we encourage you to apply.

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