Opportunity Description
Manila, PH
Position Overview
We’re looking for a highly motivated leader with excellent communication skills to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. As a team coach and leader, you’ll play a critical role in guiding your team’s performance and ensuring their success.
Position Responsibilities
What Does Someone in This Role Do?
Supervisors are responsible for the day‑to‑day activity and development of 15‑25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro‑actively seeks ways to improve internal processes and sales results program‑wide. Customer Service Supervisor II conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Se...