Opportunity Description
Responsibilities
- Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
- Provide clear and accurate information in accordance with client’s guidelines & ensure compliance with data protection, security and operational procedures.
- Assist callers with appointment scheduling, visit arrangements and document verification.
- Escalate complex, sensitive or security-related matters to relevant officers or departments.
- Maintain strict confidentiality of stakeholder and organisational information.
- Record and update case details accurately in the system.
- Manage feedback, complaints and appeals professionally and empathetically.
- Support administrative duties such as data entry, report generation and follow-up coordination when necessary.
- Adhere to service level standards and performance KPIs.
- Verify caller identity and autho...
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