Call Centre Agent - Urgent Hiring

Job Title: Call Center Agent Department: Customer Support / Service Operations Location: Pune (Wadgaon Sheri) Employment Type: (Full-time) Shifts: Open for Rotational shifts/ US Shifts Summary: Our Call Center Agents are dynamic individuals that work in a fast-paced environment. Effective listening/clear communication are key to receive and process client service requests and updates along with inputting all information into service software templates. As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage. Essential Duties and Responsibilities : Accept and process emails/service requests/updates from clients or technicians via phone and/or email Accurately document call information in database Update customer with service status and call completion information Solicit client/customer feedback to improve customer service Troubleshoot a variety of service tickets to determine...