Call Centre Quality & Operations Specialist Job – Dubai | Trans Skills

Trans Skills is seeking experienced Call Centre Quality / Operations Specialists to join a government client project in Dubai . This is a one‑year contract role with potential extension, ideal for professionals with extensive experience in contact center operations and customer service excellence .

Job Title:

Call Centre Quality / Operation Specialist.

Key Responsibilities:

• Oversee contact center operations to ensure high‑quality service delivery.
• Implement and monitor Dubai Government service indicators and quality standards, including the Dubai Model and 360 Services.
• Develop and update service delivery standards and policies.
• Conduct internal self‑assessments and audits to evaluate operational effectiveness.
• Ensure compliance with excellence frameworks and best practices in customer service.
• Provide technical guidance on contact center systems and t...