Call Centre Technology Support Engineer

About the role

The Call Centre technology support engineer is responsible for designing, developing, testing, and maintaining software applications to support business operations and customer needs. This role involves collaborating with cross-functional teams, ensuring software quality, and optimizing system performance.

Key duties and responsibilities

The candidate will be required to provide support and configuration services for the ConnexAI contact center suite and other platforms that may be supported by Reflex. The role supports multi-tenant client deployments, integrates third-party platforms, assists with API-level troubleshooting, and contributes to the delivery of carrier-grade unified communications solutions.

• Incident Management & Client Configuration
  • Act as the first point of contact for ConnexAI-related incidents across multiple client environments.
  • Software Development: Design, develop, implement and mai...