Call Quality & Coaching Analyst

A customer service organization in Rawalpindi Cantonment is seeking a detail-oriented Call Quality Analyst. In this role, you will monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. Your strong analytical skills and communication abilities will be key in providing constructive feedback to support our customer service teams. Ideal candidates have experience in call quality monitoring and a bachelor's degree in a relevant field, and are proficient in call monitoring tools.
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