Call Quality Evaluator / Monitor

🚀 We’re Hiring: Call Quality Evaluator / Monitor 📍 Location: Beirut 🌍 Coverage: MENA | 🕘 Full-time | Office-based We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together. We’re looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team. You’ll be responsible for monitoring and evaluating customer calls, ensuring quality standards, and helping improve overall customer experience. Key Responsibilities: · Evaluate and score customer calls based on quality standards · Analyze call recordings and identify improvement areas · Prepare quality reports and provide constructive feedback Requirements: · Bachelor’s degree in Business, Communications, or related field · Strong analytical and listening skills · Attention to detail and objective judgment Languages (mandatory): · Arabic – native or near-native · English –...