Opportunity Description
Location: Penang, Malaysia
Job Type: Full-time
Language Requirement: Chinese + Good English
Industry: Customer Support / BPO
Shift: Follow US Shift (including weekends/public holidays, if required)
Compensation: Competitive Salary + Language Allowance + Health Benefits
Salary Package : up to MYR 6000
Key Responsibilities
- Handle customer inquiries via voice, email, and chat in Chinese
- Provide accurate information, guidance, and follow-up on patient cases and service requests
- Ensure timely resolution of queries while maintaining high customer satisfaction
- Document interactions in CRM systems accurately and thoroughly
- Coordinate with internal teams and escalate cases when nece...
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