Cantonese Tech Support & Customer Care Advisor

About the role

We are seeking a talented and customer-focused Customer Service Advisor to join our dynamic team at TP Malaysia Sdn Bhd' in Penang. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support in Cantonese. This full-time position is an excellent opportunity to develop your skills in a fast-paced, collaborative environment.

What you'll be doing

• Answering incoming calls from customers in a professional and courteous manner
• Providing accurate and timely information to customers about our products and services
• Resolving customer inquiries and complaints effectively, ensuring a positive customer experience.
• Identifying and escalating any complex issues to the appropriate team members.
• Maintaining detailed records of customer interactions and following up as needed
• Continuously seeking ways to impro...