Capacity Planner Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

• Responsible for understanding business processes in order to research, analyze, interpret and advise managers on findings of analysis around the chat volume and staffing of the CCC.
• Perform calculations and develop forecasts (short term, long term) to formulate responses/recommendations to specific queries from the CCC leaders.
• Support regular ...