Opportunity Description
Responsibilities
- Owns end-to-end service management for the DICT Bayanihan SIM engagement
- Leads the team of 6 Case & Incident Management Officers covering operations, reporting, and incident response
- Acts as the primary escalation point and client-facing service lead for DICT throughout the engagement
- Stewards SLAs and contractual obligations across the 12‑month engagement
- Coordinates with Network, IT, Product, and Account teams to ensure platform and operational readiness
- Owns monthly service reviews, performance reporting, and audit response with DICT
- Manages project‑specific compliance, including Data Privacy Act adherence for end‑beneficiary data handling
Administrative Duties & Responsibilities
- Submits monthly project performance reports to the VP – Enterprise Wireless PM & Assurance
- Conducts weekly stand‑ups with the project team and bi‑weekly client reviews with DICT
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