Case Manager – Customer Relations

Position Description

The selected candidate will act as a Customer Loyalty and Experience Advisor. They will play a key role in ensuring client satisfaction and retention by taking ownership of client situations or incidents that could not be resolved at the first level and by ensuring thorough follow‑up. They will also provide essential support to the existing team through their technical payroll expertise. If you are passionate about payroll management, problem‑solving, and have strong investigative skills, we want to hear from you.

Your future duties and responsibilities

• Conduct a technical payroll analysis to identify the root causes of client dissatisfaction.
• Review communications and establish a clear timeline of events.
• Collaborate with other departments (support, technical teams, team leads, managers, etc.).
• Act as the main point of contact with the client throughout the process, explaining ongoing steps, pro...