Opportunity Description
Are you ready to lead a team that drives operational excellence in dispute resolution and chargebacks?
We’re looking for an Operations Chargeback Head who can take ownership of critical back-office processes for both Issuing and Acquiring businesses. If you thrive in fast-paced environments and love finding smarter ways to work, this role is for you.
What You Will Do
- Oversee daily operations for Dispute Resolution and Chargebacks across all payment schemes.
- Ensure 95% on-time delivery within Service Level Agreements and maintain chargeback ratios within acceptable thresholds.
- Drive Chargeback Recovery performance to at least 95%.
- Lead and develop a high-performing team, fostering growth and accountability.
- Identify opportunities for cost reduction through process improvements and automation.