Chat Support Representative (Non-voice) - Alorica Cubao site - ONSITE

Chat Support Representative (Non-voice) – Alorica Cubao Site – ONSITE

On-site – Quezon. No experience required. High/Senior High School. Full-time.

Job Description

As a Chat Support Representative, you will handle customer inquiries via email or chat, resolve complaints, process orders, payments, and refunds, provide product and service support, maintain accurate customer records, communicate clearly per company guidelines, coordinate with other teams, achieve performance and quality metrics, and gather and relay customer feedback.

Responsibilities

• Answer customer inquiries via email or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds .
• Assist with product and service support .
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• <...