Checkout Experience Lead

Why This Role Matters

To manage billing operations efficiently while ensuring a smooth checkout experience, accuracy in transactions, and adherence to financial and compliance controls.

What You Will Own

• End-to-end billing and POS operations
• Cash management, reconciliation, and daily closing
• Supervision of cashier team and shift planning
• Handling refunds, exchanges, and billing escalations
• Ensuring accuracy in invoices, payments, and documentation
• Compliance with audit, finance, and SOP guidelines

Key Result Areas

• 100% accuracy in billing and cash reconciliation
• Minimal billing errors and transaction discrepancies
• Reduced customer wait time at checkout
• Efficient handling of returns, refunds, and exchanges
• Adherence to audit and compliance standards
• High cust...