CHIEF EXPERIENCE OFFICER (CXO)

Summary

JOB SUMMARY:

The Chief Experience Officer (CXO) will serve as the strategic leader responsible for shaping and overseeing the overall patient experience strategy within LifeBridge Health. The CXO is responsible for developing, leading, monitoring, and modifying the overall organizational approach to excellence in patient/family services. The CXO will oversee the implementation of organizational strategic initiatives and will establish mechanisms to evaluate the success of short-term and long-term service excellence initiatives. The CXO will also align all service data to review, enhance, and direct service initiatives as well as build and entrench a robust service culture. The CXO will be responsible for overseeing/managing patient experience surveys, analyzing results, and timely report generation of the leaders across the organization. The CXO will work directly with the Executive teams at all LifeBridge Health entities to assess and c...