Circle Lead, Customer & Channel Enquiry & Investigation Support

About The Role

We are seeking a dynamic and experienced leader to head our Customer & Channel Enquiry & Investigation Support (CCEIS) function at RHB Banking Group. In this role, you will provide strategic leadership and end-to-end oversight across multiple service areas, including Cash Customer Service, Trade Customer Service, BIS Support, Merchant Acquiring, and Merchant Support Service. You will be responsible for driving operational excellence, ensuring timely issue resolution, strengthening stakeholder engagement, and aligning service delivery with the Bank’s strategic objectives and KPIs.

What You Will Be Doing

• Oversee operational activities and strategic initiatives to enhance service delivery and customer experience across all CCEIS functions
• Lead the review, investigation, and resolution of escalated service requests and technical/system issues across Cash, Trade, and Merchant services
• Monitor and evaluate team perfor...