Claims Fulfillment Consultant

Job Purpose

We pride ourselves on our superior customer experience to all our customers, whether internal or external, by applying the highest technical claims knowledge and systems understanding when resolving claims and providing support. Our area of expertise consists of building claims. The inherent goal is to consistently exceed and practice customer expectations as governed by regulations on a regular basis and to drive timeous settling of claims, whilst applying risk management principles at a consultant level.

A. Claims Processing

The following directly centers around your daily obligations:

1. Authorise claims within the set mandate and resolve all claims within the agreed productivity targets and turnaround times by utilising the claims diary system effectively.
2. Apply and effectively communicate technical skills and resolve all technical issues using available tools and systems.
3. Demonstrate a clear understanding and execu...