Client Delivery Manager

The Client Delivery manager is accountable for the design, implementation and maintenance of the Service Delivery and Planning strategy, framework, and Operating model. This role assesses the environment across functions to identify and implement innovative improvements to support more efficient and cost- effective Service Delivery.

Duties and responsibilities:

• Oversee the strategic management of Service Delivery framework and model
• Design and align Service Delivery strategy to overall OptiNet strategy
• Direct and resource the Service Delivery operation to meet budget and other financial goals, directing short-term and long-range planning
• Incorporate input from client strategies into OptiNets products and services offerings
• Communicate and cascade the Service Delivery operational objectives within the OptiNet organization
• Establish performance goals, allocate resources, and assess / update / improve ...