Client Engagement Manager (IT)

Let’s start with the obvious.

Plenty of companies say they “engage” their clients. What they usually mean is they send emails and hope for the best.

That’s not this role.

At First Focus, we’re looking for a Client Engagement Manager who can turn communication into actual engagement, and engagement into real adoption across our service stack. Someone who understands that sending information is easy, but changing behaviour is where the real work happens.

Who we are
First Focus is Australia’s best Managed Service Provider (MSP), with over 360 technical professionals across Australia, New Zealand, and the Philippines. We’ve been growing for more than 15 years by consistently winning new clients and raising the bar on what an MSP should be.

We’re also an nine-time winner of “Best MSP in Australia”, which is nice, but more importantly, we’ve built a team that genuinely understands technology at every level, from frontline...