Client Experience Administrator

About the company

Our client is a leading foreign exchange intermediary, providing individuals and businesses with expert guidance and preferential rates for their international transfers. They pride themselves on delivering a professional, personalised, and transparent service that helps their clients make the most of their money when moving it across borders.

The role

The Client Experience Administrator will process our individual and corporate client registrations. They will be responsible for identifying the client’s requirements and supporting first‑time clients throughout the sign‑up process as well as assisting existing clients with new functionalities, including handling different client queries.

They will be required to conduct transactional and ongoing due diligence on all clients. A successful candidate will have a keen mind for compliance and administration. This includes working in accordance with the FICA Act to mitigate risk of m...