Client Experience Lead & CX Strategy

A leading recruitment agency in Johannesburg is seeking a Client Experience Specialist/Manager to develop and lead customer experience frameworks. The role includes managing customer satisfaction, analyzing feedback, and ensuring operational targets are met. The ideal candidate should have 5 to 7 years of relevant experience in a similar position, specifically within the financial services industry. This position offers an opportunity to make a significant impact on customer service delivery and build effective relationships across teams.
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