Client Experience Leader - Calgary

Client Experience Leader for a respected brokerage in Alberta .

3 Reasons to Apply

• Step into a key leadership role influencing both Commercial and Personal Lines service teams.
• Competitive compensation package with full benefits.
• Make a meaningful impact by shaping service standards, coaching teams, and driving operational excellence.

Responsibilities

• Leadership & Team Development: Lead, coach, and mentor Commercial Account Managers, Assistant Account Managers, and Personal Lines teams through regular 1-on-1s, training, and workflow guidance.
• Operational Excellence: Oversee day-to-day servicing operations, conduct file reviews, QA checks, and renewal audits to ensure compliance, consistency, and E&O prevention.
• Systems & Reporting: Act as the EPIC system champion, ensuring strong utilization, data accuracy, reporting, and consistent workflows across teams.
• Perf...