Client Experience & Quality Lead

GXS Bank Pte. Ltd. in Singapore is seeking a Client Management Team Lead to ensure high-quality, customer-centric service across all support channels. You will oversee complaint handling operations, refine processes, and lead a team of service specialists.

The ideal candidate has over 5 years of customer service experience, including 3 years in a leadership role, with a strong focus on handling complex complaints and driving service excellence.