Client Experience Specialist at Canada Life

Elevate client interactions with Canada Life as a Client Experience Specialist in a full-time capacity. Your role is crucial in delivering exceptional service and strengthening advisor-client relationships.
At Investment Planning Counsel (IPC), each Client Experience Specialist is pivotal in managing client communications, appointments, and administrative support. This position demands strong communication skills and the ability to empathize, ensuring the satisfaction and growth of both clients and advisors. Achieving defined Retention and Client Happiness targets forms the core of this role’s purpose.
Key Responsibilities:
• Respond to inquiries via phone, email, and in person
• Schedule and manage client appointments for advisors
• Ensure timely escalation of client concerns
• Provide administrative support and documentation for advisors
• Maintain accuracy in client accounts and communications
Requirements:
• 2 years in a client advisory support role
• ...