Client Manager

Salary Range: $62,000.00 To $80,000.00 Annually

ROLE

The Client Manager plays a key role in overseeing Provident’s building portfolio and will be responsible for managing the end-to-end relationships with new and existing clients within an assigned book of business. The Client Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, and their strategic direction. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across internal teams to resolve inquiries. The Client Manager acts as the first point of contact for general inquiries such as billing, product/process clarification and dispute resolution.

RESPONSIBILITIES

Essential Duties and Responsibilities include, but are not limited to the following: