Client Operations Manager

Job Description
Insight Global is looking to hire a Client Operations Manager for a large customer in the Pasadena, CA area. This Client Operations Manager will provide strategic oversight and operational leadership for high-volume ground and national tort case management teams. In this role, the Manager will guide and support Supervisors, ensuring operational excellence across the full case lifecycle from intake through resolution. This position is responsible for establishing standards, optimizing workflows, driving team performance, and ensuring the consistent application of best practices across case management operations. The Manager will also play an important role in supporting operational strategy by collaborating closely with Business Operations, Partner Services, Product, and Campaign teams to align priorities, remove obstacles, and improve outcomes across tort programs.

Responsibilities Include:
- Case Management Oversight
- Team Leadership and Development<...