Client Relations Administrator

About the role 

We’re on the lookout for excellent, customer-obsessed and organised individuals to join our Client Solutions department.

Providing exceptional customer service is a key element of our proposition and the client relations department play a leading role in making this happen. The Client Relations Administrator role plays a crucial part within the department by working in the administration and management of designated firms as well as owning a range of responsibilities, shared with your CRS colleagues across the whole department. On a daily basis, you will manage mailboxes and answer queries from customers / advisers via phone, email and live chat.

Fundamental to this role is customer service. This means being a pro at maintaining a healthy balance between delivering on our customers’ needs and expectations, while managing a dynamic and varied workload. Every day you’ll manage multiple queries through various channels all with the...