Client Relations Associate

Job Title

Customer Service Agent

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.
• Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction.

Qualifications

• Diploma in any relevant field.
• Fresh Graduate/Student.
• Strong customer service, problem solving, account management, and interpersonal skills.
• Proficiency in call centre operations.

Working Conditions

Primarily in a call centre environment, possibly shifts.

Qualities and Traits

Excellent com...