Client Service Analyst - Bilingual Speaker (Mandarin)

Job Overview

Payments Settlements Services (PSS) and Wholesale Banking (WB) payments act as a utility unit which service Processing and Investigations functions across different product areas like True International Payments (TIP), SEPA, Instant Payments, MIPs and Retail Payments for Wholesale Banking Operations (WBO) and Retail products in multiple locations.

The ideal candidate reports to a Circle Lead and is expected to interact with Center of Excellence (COE), Global Business Partners and colleagues from various geographies including the counterpart Hub.

Key Responsibilities / Capabilities

• 1st line support to ING Business clients in Asia covering technical/functional/product and onboarding support.
• Support for product/other related questions, implementation of channel after full onboarding intake is done.
• Maintenance, and any modification of channels following the global process procedure.
• ING Channel cli...