Client Service Delivery Operations Manager

Elevate client service excellence at Scotiabank as a Manager for Service Delivery Operations in Toronto, Ontario. This pivotal role enhances tax operations while ensuring compliance with regulatory frameworks.
In this role, you'll support the Tax Operations & Advisory function across Canadian Wealth Management and Global Banking & Markets. Your focus will be on fostering a client-centric culture and collaborating with various internal partners to streamline tax reporting processes and resolve issues effectively.
Key Responsibilities:
• Enhance relationships with internal business partners
• Oversee regulatory reporting production schedules
• Lead client communications during tax seasons
• Maintain and improve standard operating procedures
• Track performance metrics and client insights
Requirements:
• Education in Accounting, Finance, or related fields
• Relevant certifications like CPA are an asset
• Experience in regulatory tax reporting
• Strong u...