Opportunity Description
A leading and innovative PR agency in Kingdom of Saudi Arabia is seeking a dynamic and experienced Client Service Director to oversee the organization’s customer operations, driving revenue growth, enhancing customer loyalty, and reinforcing the brand’s reputation, with a focus on both B2B and B2C transactions.
Key Responsibilities:
-Oversee daily client and customer services operations.
-Monitor the team's productivity and performance metrics to ensure alignment with the overall client services plan and strategy.
- Monitor customer satisfaction and identify areas for improvement.
- Identify industry trends to keep the company competitive and informed.
-Recommend improvements to the organization's customer strategy, leveraging in-depth business knowledge.
- Mentor and develop staff members to enhance their skills and performance.
-Lead client relationships from onboarding through project completion.
- Identify and pur...
Key Responsibilities:
-Oversee daily client and customer services operations.
-Monitor the team's productivity and performance metrics to ensure alignment with the overall client services plan and strategy.
- Monitor customer satisfaction and identify areas for improvement.
- Identify industry trends to keep the company competitive and informed.
-Recommend improvements to the organization's customer strategy, leveraging in-depth business knowledge.
- Mentor and develop staff members to enhance their skills and performance.
-Lead client relationships from onboarding through project completion.
- Identify and pur...
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