Client Service Manager

The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client’s needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of design, project management and senior management.

Specific Responsibilities

• Communicate with clients in the lead-up to project commencement, review and compile project requirements and secure required collateral and participation.
• Ensure that the schedule, deadlines and client expectations are clearly communicated and understood by all.
• Coordinate with business development, production, and technology departments to ensure readiness; ensure execution of project meets or exceeds client requirements and expectations.
• Oversee multiple client projects and be able to recognize, solve or neut...