Client Service Specialist

Description
We are looking for a Client Service Specialist to support customer experience and service operations. This contract to permanent opportunity is ideal for someone who enjoys balancing client communication, administrative coordination, and detailed policy-related support in a fast-paced environment. The person in this role will help guide applications through the process, respond to questions with professionalism, and contribute to a dependable service experience for clients and carrier partners.


Responsibilities:

• Keep clients informed by providing timely updates on application progress and maintaining regular communication with insurance carriers to move cases forward.

• Review new leads and policy submissions carefully, verify information for accuracy, and complete follow-up tasks needed to support efficient processing.

• Respond to client questions with patience and professionalism, resolve service-related concerns, and deliv...