Client Services Director

Position Purpose

The Director of Client Services leads client-facing strategy and delivery to ensure exceptional client outcomes, long-term retention, and growth. This role combines leadership, operational management, and strategic partnership to translate client needs into scalable, measurable service programs.

Responsibilities

• Serve as the primary point of client contact and coordinate program delivery.
• Provide input to develop corporate and business unit strategies for accounts.
• Help set client expectations in a professional and effective manner, in conjunction with senior management.
• Support day‑to‑day activities for the client program.
• Manage client satisfaction and achievement of client‑specific KPIs.
• Collaborate with other team members to resolve client issues, problems, or concerns on a timely and cost‑effective basis.
• Use business experience and skills to identify new opportunities to enh...