Client Services Supervisor

Responsibilities

• Reviews, monitors and ensures completeness and timely updates on Membership movements and timely response to Clients’ requests
• Plans, monitors and evaluates Team performance in adherence to the turn‑around‑time (TAT) ensuring Client satisfaction
• Collates data, analyzes and validates accuracy and completeness of the required reports prepared by Staff before endorsement to Immediate Superior or requesting parties
• Reviews and ensures all submitted reports are quality‑compliant
• Plans, monitors, and evaluates Team’s performance in achieving target, KRAs and KPIs. Ensure timely implementation of performance feedback

Educational Requirement

• College graduate of 4‑year course

Experience And Training

• With 2 to 4 years experience handling account management
• HMO or Insurance experience is an advantage.