Client Specialist Team Manager

About the job Client Specialist Team Manager

Role:

As a member of the NA Client Service Teams this role will be leading a team of Client Support Specialists responsible for processing of pre renewal, broking, binding and post binding activities required for placement and service of our NA CRB clients and prospects. Role will also work closely with Client Advocacy, Client Service and Broking team based out of US on a daily basis to delivery White Glove Service to our clients and prospects.

Process & Stakeholder Management

• Deliver/ Manage KPI's and metrics in line with the prescribed targets
• Prioritize and organize work according to business priorities.
• Develop an in depth understanding of the technical aspects of the process.
• Driving process improvements within team for improved efficiency, client experience or better risk controls
• Periodic review of process risks and ensuring adequate controls are...