Client Success Manager

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

About this role

The Client Success Manager (CSM) is the primary client contact responsible for leading the delivery of all high‑value, in‑scope contracted services, ensuring that performance goals and cost commitments are met. The CSM collaborates closely with business partners and vendors, leveraging leadership skills and technical expertise to develop, implement, and lead a customer‑centric operational model, driving best‑in‑class TCE (Total Customer Experience) and quality. This role is focused on proactively managing customer satisfaction by addressing potential service delivery issues, optimizing resources, managing scope and cost, and ensuring proper coor...