Client Success Manager

Focus on Retention, Cross‑Sell, Client Advocacy and developing the business value proposition through RSI services offerings. Deliver and communicate ROI throughout the client lifecycle. Build C‑level and executive relationships, establishing trusted advisor status. Drive growth, value, retention and partnerships for important clients to ensure active engagement and full recognition of ROI. Develop key account plans including retention strategies, cross‑sell opportunities, power maps and client advocacy. Meet and exceed quarterly quota targets for renewals, cross‑sell and advocacy. Create awareness and demand for Rimini Street products and services. Identify, cultivate and engage on cross‑sell opportunities within your portfolio for services or strategic solutions. Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals and assisting with retention sales execution. Provide ongoing proactive cli...