Client Support Administrator

Crisis24 Solutions (PTY) LTD, Block A, The Terraces, Cape Town, South Africa

Job Description

Posted Sunday, March 22, 2026 at 10:00 PM

Who We Are Looking For

Candidates must be based in Cape Town to be considered for this position. Applicants must be based within a reasonable commuting distance of the Southern Suburbs.

The Client Support Administrator is responsible for delivering the best service experience (analyzes, troubleshoots, and finds resolutions) to Crisis24 customers. You will be responsible for the management and timely resolution of support requests that are logged and tracked via a ticket queue and/or through direct interaction with the client. This position will have tools available to troubleshoot and resolve the most common problems with the ability to elevate to other tiers for assistance. The core shifts for this role are 06:00–14:00, 14:00–22:00, 16:00–00:00, 20:00–04:00, and 22:00–06:00. This position operates on a ...